Services

Helping companies build products that succeed in the real world.

Choose the level of engagement that best fits your product, goals, timeline, and budget.

15+
Years of product experience
325+
Tests documented
Enterprise
Consumer & B2B experience
Independent
Unbiased evaluations

Engagements

Four ways to work together.

01Starting at $1,000

Product Experience Audit

A focused evaluation that identifies the highest-impact product experience issues, customer friction, and improvement opportunities.

Ideal For
  • Early product feedback
  • Existing products
  • Limited budgets
  • Initial engagement
02Custom scope

Comprehensive Product Evaluation

A complete independent evaluation with deeper analysis, expanded findings, prioritized recommendations, and a professional report.

Note
  • Scope and pricing customized to product complexity
03Custom scope

User Testing

Structured evaluations with real participants. Testing plans are customized based on the product, target audience, participant count, accessibility needs, and reporting requirements.

Includes
  • Product and audience-specific test design
  • Moderated or unmoderated sessions
  • Accessibility considerations
  • Findings with participant relevance
04Custom scope

Ongoing Advisory & Fractional Leadership

Ongoing product experience consulting for companies that want continuous guidance throughout product development.

Ideal For
  • Companies developing multiple products
  • Long-term strategic support
  • Embedded advisory relationships

How it works

Our two-phase approach unfolds across five steps.

Every engagement follows a structured process — so you know exactly what to expect. Findings are presented with clear context and prioritized recommendations, not abstract observations.

01
Product submitted

Any stage of development — early concept, beta, or live product.

02
Independent evaluation

Unbiased, structured review using established evaluation criteria.

03
Findings documented

Issues identified with supporting evidence and context.

04
Recommendations

Actionable improvements, prioritized by impact.

05
Better experience

A clearer path to a product that works for real users.

Scope & Pricing

Flexible engagements at every scale.

01

Volume discounts available

Companies evaluating multiple products or submitting multiple engagements receive discounted rates.

02

Customized to scope

Engagements are structured around the complexity of your product and what you actually need answered.

03

Projects at every scale

From a focused audit to a long-term advisory relationship — whatever fits your stage and goals.

See what you get

Review a deliverable before you commit.

The Example Review page shows the structure, depth, and format of a typical engagement report.

View Example Review

Get started

Ready to talk about your product?

Start with a brief conversation. We'll discuss your product, your goals, and determine which engagement makes the most sense — no commitment required.